Category Archives: STORIES FROM CHINA

Insights into how technology develops and is adopted in China, and how it affects business, society, and everyday life. Coverage focuses on interpretation and impact, not just product features.

It Began with a Band Trip: Snapshots of China’s Past and Present

The NMC Band traveled to China in 2001In 2001 when I was finishing up my final year of high school, my own China journey was about to begin, though I couldn’t know it at the time. Back then, I lived as an average American teenager: going to school, hanging out with friends, playing video games, and generally not paying much attention to the outside world.

But everything suddenly changed when my high school band, of which I was a member, was invited to travel to China and participate in a musical and cultural exchange. At that time, the band traveled with a group of around 200-300 people (students and chaperons), and visited four Chinese cities: Beijing, Shanghai, Xi’an and Shijiazhuang. A whole new world was opened to me, and while more of my interest in China developed when I studied abroad there several years later, my band trip to China was unquestionably the starting point.

At first I thought it would be interesting to share some of my experiences from that life-changing trip, and contrast them to China today, but then I had another idea. My trip to China in 2001 was unique in that not only did I get to go, but my entire family did as well (my brother as a band member and my parents as chaperons). Therefore, in order to provide some interesting insights on China then vs. now, I sat down and talked with my parents, Richard McLaughlin and Diana Upton. In the following interview, they share their impressions of China in 2001, and then discuss how they differ with their more recent experiences touring southern China, with me, in October of 2015.

I hope their experiences in both 2001 and 2015 will serve as an interesting lens for you, the reader, to learn more about China, its people and the rapid pace at which the country has developed.

The First Visit (2001): A Band Trip to China

China Culture Corner: What was your first reaction when you arrived in China?

Richard: Anticipation and excitement.

Diana: First, after flying for perhaps 14 hours we arrived in Beijing and had to go through customs when we were really tired. That whole process was very confusing. I think I was interested and curious about what we would see, and perhaps a bit anxious since we did not speak Chinese. I think the anticipation was made more exciting since we were traveling with friends who had children in the band. We felt proud that our children’s’ school had been chosen to represent the US in a cultural music exchange.

China Culture Corner: What preconceptions did you have before trip?

Richard: A  closed, very controlled society with limited freedom.

Diana: I think I still held the view that the Chinese were very controlled by the government. Even though it was more than 10 years after Tiananmen Square, that picture was still very much in my mind.

China Culture Corner: What did it feel like being in China the first time?

Beijing's Tiananmen Square
Taking a turn around Tiananmen Square.

Richard: Our movement was controlled to a high degree and it took several days before we were able to go out on our own.

Diana: I was exhausted when we arrived in Beijing after our long flight. One thing I remembered about our first few days was a lovely garden we toured in Shanghai; as a gardener, I love to see gardens and learn about plants. We then we came across a Starbucks. That familiar association brought me pleasure and a sense of the familiar which always helps one to feel comfortable. One disadvantage of the trip was that we were traveling with over 200 people, and it constrained what we could do. Of course since we were with a tour group, the itinerary was very set and determined by the band’s musical performances. We soon found that we had a tour guide that remained with us throughout the trip, Jason, and this was very comforting. He was very personable and explained a lot of history to us as well as giving us helpful tips about traveling in China.

Another thing that was very moving was the massive scale of the city spaces. In particular, I was fascinated by the size of Tiananmen Square. Another community space that impressed me was Xi’an’s city wall. The idea of a wall that surrounded the city was intriguing to me. Our relatively short history in the US has always been based on the freedom of movement and security of laws, so the idea of a city needing fortification was foreign to me. In addition, the sense of history could be felt and that was awe-inspiring.

Enjoing a meal in China
“Yes, we know how to use chopsticks.”

Another difference that was amazing to me was all the construction going on. I remember traveling on the bus through one city in particular, Shanghai I believe, and seeing bamboo being used as scaffolding everywhere. Again, I was amazed – I was worried that it would all collapse.  I do not remember ever seeing so much construction happening at once in the US.

China Culture Corner: What cultural differences stood out?

Richard: Everyone was spitting. People would make insulting remarks within your hearing and did not care if you heard or not. Traffic was heavy and not managed well.

Diana: I felt, in general, that the people did not seem friendly. Often, we found streets to be dirty. In the large cities traffic was unsafe and felt crazy – that was a surprise. I enjoyed the variety of cultural performances that we saw. I remember a Chinese acrobatic performance that we saw that was very impressive. I seem to remember hearing some Chinese singing somewhere on the trip, and it was not melodic or pleasing to me…it was strange and I could not see how people would appreciate it.

China Culture Corner: What was it like conversing with regular Chinese people?

Richard: Generally pleasant, though we needed the help of an interpreter as few people spoke English.

Diana: I did not feel that we got to converse with regular Chinese. This was a disadvantage of traveling in a large group. Aside from our tour guide, I felt that our encounters with the Chinese were either the street vendors who practically accosted us, and the staff of the Friendship Stores who had the impression that all Americans are rich.

China Culture Corner: What did you enjoy most about your trip?

Musical exchange with Chinese highschool students
Meeting with Chinese students.

Richard: A trip through a back alley in Beijing which looked like a 1930s movie set; the Terracotta warriors; the walled city of Xi’an.

Diana: I enjoyed the musical exchanges and seeing our kids perform. Aside from that, what I remember enjoying most was Tiananmen Square, the Great Wall, Xi’an’s city wall, and the Terracotta Warriors. I loved these for the sense of history that they conveyed. As I said before, the US is a relatively young country and so experiencing a culture that is so old gives one a very different way to think about the world.

China Culture Corner: Can you describe an interesting experience?

Richard: Once, we left our hotel in one city and saw dozens of people stealing power by tapping into the 440 Volt three phase line which was hanging almost at eye level because of all the lines attached to it. No one seemed concerned about this.

Diana: As we drove from Beijing to another city, the freeway was cleared for us – it was totally empty. That was a mystery. Also, our experiences in the Friendship Stores were also interesting; the Chinese seemed to have the idea that Americans were rich.

China Culture Corner: What was the hardest part about adapting to China at the time?

Old bike in China
“Maybe I’ll go for a ride…”

Richard: Having a rigidly controlled itinerary, including only being able to shop at Friendship Stores.

Diana: I think the hardest thing was the pressure when shopping that I HAD to buy stuff. I am someone who takes time when shopping and chooses carefully. The idea that I was supposed to buy, buy, buy was uncomfortable for me.

China Culture Corner: How did your perception of china change during the trip?

Richard: There seemed to be more freedom than I expected, especially the number of small entrepreneurs that existed.

Diana: I don’t think my perception of China changed, but I would say I was intrigued to learn more. This is a benefit of travel. In fact, the trip, as well as my son studying China, led me to read extensively about China. In enjoyed reading Red Dust, Foreign Babes in Beijing, Three Swans, Mongolia, and Last Days of Old Beijing, among others.

The Second Visit (2015): Touring Southern China

China Culture Corner: During your most recent trip, what differences did you notice compared to 2001?

Richard: There were many more taxi cabs, much better driving, and the cities were much more crowded. There were no fat people at all, and there were many Western businesses, such as KFC, Pizza Hut, 7-11, as well as shopping malls.

Diana: Well, the obvious one is that we were traveling with three of us rather than more than 200. I don’t remember this when we traveled in 2001, but there were so many people with babies or young children on the backs of motorcycles or Vespas. I could not get over how casual they were about this. We have a lot of laws in the US that govern behavior and safety practices. Driving on motorcycles with young children would be unheard of here.

China Culture Corner: How did your experiences differ?

Making friends on Xi'an's city wall
Making friends in Xi’an.

Richard: We were not controlled and had freedom of movement. We also got to interact with regular Chinese citizens. However, the climate on this trip, in contrast to Beijing and the other cities we visited in 2001, was quite hot, humid and very uncomfortable.

Diana: I think that having freedom of movement allowed us to see more of the nitty-gritty of the cities we visited.

China Culture Corner: What experiences did you most enjoy with regard to Chinese people, cultural and society?

Richard: I enjoyed interacting with the tour group, how friendly they were, the freedom of movement, riding the bullet train to Guilin, and not drowning in the Li River [Editor’s note: Richard was worried about the seaworthiness of the tour boats].

Diana: Although most people spoke Chinese, I found them to be very friendly for the most part. When we traveled for several days with a small tour group, the Chinese were very deferential to us, perhaps because we were older or American, which was very sweet. One of my favorite experiences on this trip was talking with the two Chinese women who did speak English. They were very nice, and we thoroughly enjoyed talking with them.

China Culture Corner: How has your impression of China changed in the last fifteen years? How much has your time in China influenced these perceptions?

Richard: I’ve really been impressed by the sheer industriousness of the Chinese people and the apparent freedom of movement in day-to-day life without evidence of police control.

Diana: I think most of my impressions have come from the media, though I try to choose what I read carefully and keep an open mind. As I stated earlier, travel is a great way to broaden the way we think about the world. Because we have just been there for two short trips and seen different parts of China on each trip, I don’t think I can speak of my impressions changing. Instead I am getting a better and better picture of the country and the people each time I visit. But it would take a long time and many trips to get a full picture of the people and the culture.

China Culture Corner: What would you tell other Americans about the “real China?”

Hong Kong's Victoria Harbour
Enjoying the Hong Kong waterfront in 2015.

Richard: The Chinese are very hard-working, they are willing to sacrifice and save to a degree not seen in the US. They work harder than Americans, the save more, they are more active – everyone was walking. They impressed me as very hardworking, serious and hungry for the things Americans take for granted.

Diana: Well, I still feel I have so much to learn about “the real China”. After two weeks there, my curiosity was piqued and I wanted to stay and learn more. I certainly want to go back to visit, though not when the temperature is 30 degrees Celsius.

China Culture Corner: Do you think it’s worthwhile to study Chinese and learn about China?

Richard: I don’t think it’s worthwhile to learn Chinese unless you’re going to work or live there. It’s difficult and there is no place to practice the language skills. Learning about china on the other hand is important because they are a major geo-political competitor and our economies are closely intertwined.

Diana: I agree. China is a civilization thousands of years old that we can learn from, and having a knowledge and understanding of their culture, as part of the human experience, enriches ourselves.

Thanks for reading!

Do you have any questions or comments about traveling in China and learning about the Chinese people? Would you like to know more about the two China trips mentioned in this interview? Please feel free to post your thoughts in the comments section below.

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SeekPanda: Revolutionizing the Chinese Interpretation Market

SeekPanda can help you succeed in China!In March 2015, I sat down with Matt Conger and Phil Kohn, two young China entrepreneurs from the United States who are pursuing their China dream in Beijing. Matt and Phil are the co-founders of SeekPanda, which aims to revolutionize China’s interpretation market by providing Western businesspeople with easy-to-find, top-quality interpreters who can truly help their clients bridge the China-West cultural divide. In this interview, I speak with Matt and Phil about the SeekPanda business model and their experiences in China thus far.

China Culture Corner: So, in a nutshell, what is SeekPanda?

SeekPanda: SeekPanda is China’s top curated marketplace for on-demand, professional interpreters and translators. Founded in 2014, we have served 200+ customers, including government delegations such as U.S Secretary of Commerce Penny Pritzker, in over 1,000 meetings, including several of the world’s leading expert networks. Our management team is based in Beijing and Seattle, and has previous work experience at Credit Suisse, Bain & Company, and other major professional services firms.

China Culture Corner:  When we first spoke, you mentioned the interpretation market in China was broken. Can you tell me more about the specifics? How and when did you first discover this?

Seek Panda was founded to help Westerners do business in China
SeekPanda founders, Matt Conger and Phil Kohn

SeekPanda: In general, unless you use an interpretation agency it is very hard for first-time business travelers to find trusted freelance interpreters. At the same time, it is hard for these interpreters to find good clients. In addition, the world of agencies is full of unfavorable circumstances, including:

  • Agencies price discriminate and lack price transparency
  • Agencies keep much of what the client pays, often well over 50%, and sometimes up to 70%
  • Agencies “bait and switch,” meaning they show a client the CV of one interpreter but then assign a different interpreter to do the job.

As we were forming SeekPanda, we also discovered through LinkedIn that even if an interpreter looks reliable on paper, they might not have adequate IQ [traditional intelligence] and EQ [emotional intelligence] to succeed as a business interpreter.

China Culture Corner: What made you decide that revolutionizing the current interpretation business model was the way to go? Do you feel there is a lot of room for growth?

SeekPanda: At the end of the day, we are committed to helping people succeed in doing business in China, and very early on, we sensed the difficulty of this in the pre-SeekPanda world. This realization, coupled with the agency issue, made it clear that this market is ripe for innovation and needed to change. In terms of growth, we believe that once we master the Chinese market, we can apply this business model to other countries that have similar language and cultural barriers, such as Japan, Korea, Vietnam, and others.

A skilled Chinese interpreter equals effective meetings in China
A good interpreter makes a “noticeable” difference

China Culture Corner: Are you worried about other businesses copying your model? Could a local Chinese company come in and be a second SeekPanda at a lower cost?

SeekPanda: There will definitely be SeekPanda copycats and people can certainly copy the basics of our model. However, we hold three key competitive advantages:

  • First, we’ve established strong relationships, not just with interpreters themselves, but also with the institutions they’ve graduated from – basically we have a strong control over the supply.
  • Second, we are building a powerful matching algorithm and tech solutions.
  • Third, our management team has a unique combination of business education, job experience, China work experience, and Chinese language skills.

China Culture Corner: Can you tell me more about SeekPanda’s interpreters? How are they different from those you would find through agencies, or are they?

SeekPanda: To begin with, they are exclusively either graduates from the world’s top masters in interpretation programs (e.g. MIIS, the University of Bath, Shanghai International Studies University, Beijing Foreign Studies University), or seasoned industry experts, such as someone who worked on a wind farm in the USA for seven years. Beyond that, we vet each interpreter for their “people skills” to make sure they have the proper EQ needed to be successful.

How are interpreters and translators different?
The difference between interpreters and translators

China Culture Corner: Based on your experience, what makes a good interpreter versus a bad interpreter? What about a good versus bad interpretation experience for a Western businessperson?

SeekPanda: A good interpreter is much more than just a walking dictionary. They have EQ, not just IQ. They can manage the mood of the meeting and help the client relate to what is really being said, not just a literal interpretation.

A great example that we like to refer to is as follows: consider a situation where a customer has flown all the way to China for a highly anticipated and important meeting with a government official that has been cancelled, rescheduled, cancelled, and then finally rescheduled again. The customer is in the middle of the meeting with this high level government official, when suddenly the government official gets a phone call and blurts out “不好意思我有急事” [literal translation: I’m sorry, I have an important matter] and immediately leaves the room.

Only an interpreter with high EQ will succeed in this situation. “I’m sorry I have an emergency” is the low-EQ answer. It may be factually accurate, but could alarm the client. “I’m sorry but something has come up” is also accurate, but implies disrespect to the visitor who has waited so long for the meeting. A good interpreter would pay attention to the mood throughout the meeting, such as whether the official was looking for an excuse to end the meeting, and then make a judgment call for how to convey the message to the client. Perhaps the message to the client would be “he had something to take care of quickly. It’s not clear what has happened but let’s just wait and see. Don’t worry.”

A good interpreter can help bridge the China-West divide
A SeekPanda interpreter with U.S Secretary of Commerce Penny Pritzker

China Culture Corner: I understand SeekPanda’s interpreters receive a much larger cut of the interpretation fee than they would from an agency. Does that also mean that SeekPanda’s total fees are higher too?

SeekPanda: No, the total pie is still 100% – we just allow the interpreter to keep more of it. And, we can afford to do this because we have a much lower cost, highly efficient operation.

China Culture Corner: What advice would you give to a Westerner who is coming to China for the first time and is in need of an interpreter? What are the key things they need to know?

SeekPanda: Don’t assume that being bilingual in English and Chinese is synonymous with a good interpreter. Many companies choose to bring their bilingual analyst or associate from their law firm along to meetings to translate. These individuals lack the extensive training that interpreters go through during their two to three years of graduate school. Interpreters learn special methods of note-taking, etiquette, and concentration skills that even the most fluent bilingual speakers lack.

China Culture Corner: What originally drew you to China? Was it the culture? The language? Or mainly business opportunities?

SeekPanda: For Matt, it was a combination of language and business opportunities. For Phil, it was a combination of the language and culture. This is part of what makes us such a powerful team.

China Culture Corner: Do you have any interesting China stories you can share? What really surprised or shocked you after you arrived in China for the first time?

SeekPanda was launched in 2014 in Beijing, China
The SeekPanda launch party at a traditional Beijing Courtyard

Phil: During one of my initial business visits to China I went to Hainan for a day of meetings. I arrived in the meeting room, sat down at my assigned seat, which had a name-card that read 孔菲尔 [kǒng fēi’ěr, a Chinese transliteration of Phil Kohn], which I figured was a really cool name at that time. There was also a plate of fruit, tea and a coconut. What a cool meeting setup in tropical southern China! That night I remember eating sand worms, which was a truly unique delicacy.

Matt: I was on an investor roadshow and we were pitching to three to four companies a day. The most prestigious company on the list, whose founder was one of China’s richest men at the time, had us pitch at 8pm on a Saturday evening. It was the first time I had encountered the famous Chinese work ethic so obviously, this time coming from a 金领 [jīn lǐng: a gold collar worker, a highly paid professional or executive] and not a 蓝领! [lán lǐng: a blue collar worker]

China Culture Corner: What words or expressions would you say best sum up your China experience thus far?

SeekPanda: Full of excitement, surprises, challenges, twists and turns, and new experiences.

Thanks for reading!

If you would like to learn more about SeekPanda, please feel free to visit their website at http://www.seekpanda.com. If you have any thoughts or questions on the interview, or on the interpretation market in China, please feel free to post your thoughts in the comments section below.

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