Tag Archives: Working in China

How “Chinese” Should You Act in China?

mp1538457_1423329768198_2Living and working in China can be a rewarding experience for some and a trying ordeal for others. What “makes or breaks” Western visitors to China is often their ability, or lack thereof, to adapt to Chinese culture and society. This usually involves learning some Chinese, adapting to Chinese communication styles, learning about local working environments and giving up (i.e. not being able to fully follow) some of the customs, habits, or norms of their home country. And while this process is both natural and necessary, it is by no means simple. After all, when living in China, exactly how much should you adapt, and how much of your old culture should you be prepared to give up?

This is a contentious issue, and I have seen it debated on many social media platforms (e.g. LinkedIn, Facebook, and Quora). Both sides have strong proponents, each with their own ideas on the best ways to “survive” in China and the most effective ways to interact with the local Chinese. While I have an obvious preference for localization and adaptation, I’d like to briefly share my thoughts on both sides of the argument, as well as how to quickly, healthily, and effectively adapt to life and work in China. Broadly speaking, there are two main camps: those that want to live a more Western (or non-Chinese) lifestyle, and those that are favor of doing things the Chinese way.

The International Expat

To some extent, the international expat (or expatriate) could be considered a holdover from a bygone era when international business and economics was clearly led by Western countries (e.g. the USA, UK, Germany, etc.) and China was still an underdeveloped country. In the 1970’s and 80’s when Western companies began expanding into China, it was natural for high-level experts,  managers and executives to be deployed to China, complete with expensive benefit packages. Due to the differences in culture, language and economic class, it was natural for Western expats to live apart from the local Chinese, banding together for comfort and companionship. However, despite over 30 years of break-neck development in China, this trend has continued. Life for many expats in China still exists in a bubble, and a number of large cities (e.g. Beijing, Shanghai, Guangzhou and Hong Kong) have their own expat districts or communities. In these areas, expats can distance themselves from Chinese society and culture, and live a life similar to one from their home countries.

Western expats in China don't adaptBut is this really necessary? I have seen a number of comments by Westerners and non-Chinese on social media (sometimes in response to my own posts), saying they will “never, ever, give in and start doing things the Chinese way.” While I have nothing against trying to maintain one’s own cultural identity in China (I do so myself), refusing to do anything the Chinese way can result in some fairly obvious negative consequences:

  • An US vs. THEM mentality
  • A lack of trust between Chinese coworkers and partners
  • A lack of learning opportunities
  • A potentially miserable experience in China

It’s true that a visitor to China can’t really be expected to completely adapt to or accept everything about living and working in China. However, for those of us that choose to live here, it is worthwhile to remember that this was our choice. While it is completely acceptable to disagree with certain aspects of Chinese culture, society or business practices on a personal level, refusing to participate may do more harm than good. Remember, Western expats are now leaving China in increasing numbers, partly because more and more Chinese locals can do their jobs, AND because they understand the culture. While there will likely always be some need for Western expats and experts in China, those that refuse to adapt will not last long.

The Zhōng Guó Tōng

A zhōng guó tōng (中国通), can be roughly translated as: “someone from outside China who possesses a high level of Chinese language skills, a deep appreciation and understanding of Chinese culture, and the ability to fluently engage and interact with Chinese people from different backgrounds.” The zhōng guó tōng is an ever-increasing phenomenon in China, and it not restricted to specific groups or backgrounds. They can be foreign students studying at Chinese universities, travelers exploring the Chinese countryside, or adventurous professionals from all over the world working for Chinese companies. There are an increasing number of Westerners and non-Chinese learning about the Chinese language and culture and adapting to local Chinese customers and practices. This includes: networking and spending time with Chinese locals, imbibing generous amounts of Chinese Baijiu, trying local Chinese delicacies, and doing things in a more Chinese style.

Doing things the Chinese way in ChinaWhile the number of zhōng guó tōng is comparatively smaller than that of International Expats, their numbers are growing. After all, China is full of new, strange, and exciting opportunities, and it makes sense that many would want to experience all they could. However, based on my time in China,  as well as my conversations with other Westerners and non-Chinese, there are several potential negative side effects to this lifestyle. For example:

  • Reverse culture shock can be greater when returning home
  • Other Westerners or non-Chinese often mistake a zhōng guó tōng’s passion for showing off
  • Becoming too close to the Chinese world can distance you from useful Western networks and contacts

The path of a zhōng guó tōng or any non-native Chinese with a love for Chinese culture can be both easier and harder than others. On one hand, with knowledge of the Chinese language, culture and people, it is easier to communicate and get things done. However, on the other hand, this knowledge and passion takes us to faraway shores, and it can be easier to lose one’s way, or at the very least lose heart, from time to time.

Finding a Balance

During my time in China, I have come to the or conclusion that, for Westerners and non-Chinese truly interested in learning about and living in China, trying to choose between Chinese culture and one’s own is not realistic. Just as shutting ourselves off from the Chinese world by living in isolationist expat complexes does nothing to help us adapt, shutting ourselves off from other Westerners while we study Chinese language and culture can also be unhealthy. If we truly aim to live in China (and this applies more to larger cities), it’s very important to live with one foot in each world.

Balancing Chinese and Western customs is importantIn the modern era, there are multiple reasons to stay involved with the international/Western world, some cultural, and some more related to career development prospects. For young Westerners wanting to live and work in China long-term, and who aren’t content with potentially low-paying or illegal jobs teaching English, the bigger international firms offer key opportunities. With this being the case, it definitely pays (sometimes quite literally) to maintain ties with the Western or non-Chinese communities. Therefore, whether through social networks (such as LinkedIn) or through personal relationships, I feel it is very important to maintain ties to the international community.

Lastly, it is important to remember that one reason English and Western culture have dominated the world for the past several centuries is due to continued economic superiority. With the rise of China, this global focus on English and the West can at least be partly expected to shift to China and Chinese. In fact, a trend towards China and the Chinese language is already clear is certain areas. Western expats have in recent years been leaving China in increasingly greater numbers as Chinese with local experience connections replace them. Across the Pacific, I have seen certain Chinese firms in Silicon Valley require fluency in Mandarin as a job prerequisite for some roles, effectively keeping many Americans of non-Chinese decent out of the running. In short, Westerners who want to work in China can no longer afford not to understand the Chinese language (including the writing system) and culture, or not to be comfortable interacting with the local Chinese.

Final Thoughts

In the end we all have to make our own choice on how much to adapt to local Chinese customs and behavior. Some people naturally feel more comfortable in a Western environment, or one resembling their own home country, while others might feel more at home among the Chinese locals. However I believe its important to realize that the Chinese world is becoming increasingly important to global affairs, both economically and politically. When dealing with the Chinese world, those that feel comfortable “walking the walk” will undoubtedly be better prepared, and able to do more.

Thanks for reading!

Do you have any about living and working in China? Do you prefer to live more of an expat lifestyle, or localize and adapt to the local Chinese environment? Please feel free to post your thoughts in the comments section below.

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SeekPanda: Revolutionizing the Chinese Interpretation Market

SeekPanda can help you succeed in China!In March 2015, I sat down with Matt Conger and Phil Kohn, two young China entrepreneurs from the United States who are pursuing their China dream in Beijing. Matt and Phil are the co-founders of SeekPanda, which aims to revolutionize China’s interpretation market by providing Western businesspeople with easy-to-find, top-quality interpreters who can truly help their clients bridge the China-West cultural divide. In this interview, I speak with Matt and Phil about the SeekPanda business model and their experiences in China thus far.

China Culture Corner: So, in a nutshell, what is SeekPanda?

SeekPanda: SeekPanda is China’s top curated marketplace for on-demand, professional interpreters and translators. Founded in 2014, we have served 200+ customers, including government delegations such as U.S Secretary of Commerce Penny Pritzker, in over 1,000 meetings, including several of the world’s leading expert networks. Our management team is based in Beijing and Seattle, and has previous work experience at Credit Suisse, Bain & Company, and other major professional services firms.

China Culture Corner:  When we first spoke, you mentioned the interpretation market in China was broken. Can you tell me more about the specifics? How and when did you first discover this?

Seek Panda was founded to help Westerners do business in China
SeekPanda founders, Matt Conger and Phil Kohn

SeekPanda: In general, unless you use an interpretation agency it is very hard for first-time business travelers to find trusted freelance interpreters. At the same time, it is hard for these interpreters to find good clients. In addition, the world of agencies is full of unfavorable circumstances, including:

  • Agencies price discriminate and lack price transparency
  • Agencies keep much of what the client pays, often well over 50%, and sometimes up to 70%
  • Agencies “bait and switch,” meaning they show a client the CV of one interpreter but then assign a different interpreter to do the job.

As we were forming SeekPanda, we also discovered through LinkedIn that even if an interpreter looks reliable on paper, they might not have adequate IQ [traditional intelligence] and EQ [emotional intelligence] to succeed as a business interpreter.

China Culture Corner: What made you decide that revolutionizing the current interpretation business model was the way to go? Do you feel there is a lot of room for growth?

SeekPanda: At the end of the day, we are committed to helping people succeed in doing business in China, and very early on, we sensed the difficulty of this in the pre-SeekPanda world. This realization, coupled with the agency issue, made it clear that this market is ripe for innovation and needed to change. In terms of growth, we believe that once we master the Chinese market, we can apply this business model to other countries that have similar language and cultural barriers, such as Japan, Korea, Vietnam, and others.

A skilled Chinese interpreter equals effective meetings in China
A good interpreter makes a “noticeable” difference

China Culture Corner: Are you worried about other businesses copying your model? Could a local Chinese company come in and be a second SeekPanda at a lower cost?

SeekPanda: There will definitely be SeekPanda copycats and people can certainly copy the basics of our model. However, we hold three key competitive advantages:

  • First, we’ve established strong relationships, not just with interpreters themselves, but also with the institutions they’ve graduated from – basically we have a strong control over the supply.
  • Second, we are building a powerful matching algorithm and tech solutions.
  • Third, our management team has a unique combination of business education, job experience, China work experience, and Chinese language skills.

China Culture Corner: Can you tell me more about SeekPanda’s interpreters? How are they different from those you would find through agencies, or are they?

SeekPanda: To begin with, they are exclusively either graduates from the world’s top masters in interpretation programs (e.g. MIIS, the University of Bath, Shanghai International Studies University, Beijing Foreign Studies University), or seasoned industry experts, such as someone who worked on a wind farm in the USA for seven years. Beyond that, we vet each interpreter for their “people skills” to make sure they have the proper EQ needed to be successful.

How are interpreters and translators different?
The difference between interpreters and translators

China Culture Corner: Based on your experience, what makes a good interpreter versus a bad interpreter? What about a good versus bad interpretation experience for a Western businessperson?

SeekPanda: A good interpreter is much more than just a walking dictionary. They have EQ, not just IQ. They can manage the mood of the meeting and help the client relate to what is really being said, not just a literal interpretation.

A great example that we like to refer to is as follows: consider a situation where a customer has flown all the way to China for a highly anticipated and important meeting with a government official that has been cancelled, rescheduled, cancelled, and then finally rescheduled again. The customer is in the middle of the meeting with this high level government official, when suddenly the government official gets a phone call and blurts out “不好意思我有急事” [literal translation: I’m sorry, I have an important matter] and immediately leaves the room.

Only an interpreter with high EQ will succeed in this situation. “I’m sorry I have an emergency” is the low-EQ answer. It may be factually accurate, but could alarm the client. “I’m sorry but something has come up” is also accurate, but implies disrespect to the visitor who has waited so long for the meeting. A good interpreter would pay attention to the mood throughout the meeting, such as whether the official was looking for an excuse to end the meeting, and then make a judgment call for how to convey the message to the client. Perhaps the message to the client would be “he had something to take care of quickly. It’s not clear what has happened but let’s just wait and see. Don’t worry.”

A good interpreter can help bridge the China-West divide
A SeekPanda interpreter with U.S Secretary of Commerce Penny Pritzker

China Culture Corner: I understand SeekPanda’s interpreters receive a much larger cut of the interpretation fee than they would from an agency. Does that also mean that SeekPanda’s total fees are higher too?

SeekPanda: No, the total pie is still 100% – we just allow the interpreter to keep more of it. And, we can afford to do this because we have a much lower cost, highly efficient operation.

China Culture Corner: What advice would you give to a Westerner who is coming to China for the first time and is in need of an interpreter? What are the key things they need to know?

SeekPanda: Don’t assume that being bilingual in English and Chinese is synonymous with a good interpreter. Many companies choose to bring their bilingual analyst or associate from their law firm along to meetings to translate. These individuals lack the extensive training that interpreters go through during their two to three years of graduate school. Interpreters learn special methods of note-taking, etiquette, and concentration skills that even the most fluent bilingual speakers lack.

China Culture Corner: What originally drew you to China? Was it the culture? The language? Or mainly business opportunities?

SeekPanda: For Matt, it was a combination of language and business opportunities. For Phil, it was a combination of the language and culture. This is part of what makes us such a powerful team.

China Culture Corner: Do you have any interesting China stories you can share? What really surprised or shocked you after you arrived in China for the first time?

SeekPanda was launched in 2014 in Beijing, China
The SeekPanda launch party at a traditional Beijing Courtyard

Phil: During one of my initial business visits to China I went to Hainan for a day of meetings. I arrived in the meeting room, sat down at my assigned seat, which had a name-card that read 孔菲尔 [kǒng fēi’ěr, a Chinese transliteration of Phil Kohn], which I figured was a really cool name at that time. There was also a plate of fruit, tea and a coconut. What a cool meeting setup in tropical southern China! That night I remember eating sand worms, which was a truly unique delicacy.

Matt: I was on an investor roadshow and we were pitching to three to four companies a day. The most prestigious company on the list, whose founder was one of China’s richest men at the time, had us pitch at 8pm on a Saturday evening. It was the first time I had encountered the famous Chinese work ethic so obviously, this time coming from a 金领 [jīn lǐng: a gold collar worker, a highly paid professional or executive] and not a 蓝领! [lán lǐng: a blue collar worker]

China Culture Corner: What words or expressions would you say best sum up your China experience thus far?

SeekPanda: Full of excitement, surprises, challenges, twists and turns, and new experiences.

Thanks for reading!

If you would like to learn more about SeekPanda, please feel free to visit their website at http://www.seekpanda.com. If you have any thoughts or questions on the interview, or on the interpretation market in China, please feel free to post your thoughts in the comments section below.

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27 Idioms For More Effective Communication with the Chinese

Working in Mainland China can be tough for Westerners, not simply because of the incredibly different culture and society, but also because almost everyone else speaks a different language.

And while learning Chinese can increase one’s ability to engage with Chinese colleagues and add value within a Chinese organization, most Westerners and those born outside Chinese-speaking countries will always be at a disadvantage compared to native Chinese speakers.

This can lead Westerners in Chinese organizations to feel left out of the loop or looked down on for not being able to communicate effectively. Mainland China has long been an enclosed and isolated country.

When combined with China’s long and illustrious culture, it can be hard for Mainland China natives to accept that non-Chinese are truly capable of understanding them, their culture, or their language.

This can amplify communication difficulties initially caused by language barriers, and make it much harder for Westerners to reach an understanding with their Chinese coworkers and partners.

争先恐后 (zhēng xiān kǒng hòu) is an expression that describes modern Chinese society after Deng Xiaoping’s economic reforms – everyone is “struggling to get ahead” because they are “afraid they will be left behind”.

However, there is an easy solution based on my own experience working with the Chinese, specifically to learn and use Chinese idioms. Chinese idioms are linked to the very cultural history that the Chinese value so highly, and can help Westerners build bridges and communicate more effectively with the Chinese.

In this article, I will introduce the concept of Chinese idioms and set phrases, including their background and significance to the Chinese, and how they can be used when communicating with the Chinese. For those interested in jumping straight in, a list of easy-to-use idioms I often use in business settings is provided at the end of this article.

打草惊蛇 (dǎ cǎo jīng shé) can be literally translated as “beating the grass and startling the snake.” It actually has nothing to do with snakes and instead refers to alerting your enemies to your plans through carelessness.

The History of Literary Knowledge in Mainland China

Chinese idioms (often 4 characters) and set phrases (often 4-10 characters) are short sayings that contain a specific message or moral. They are often based on events or stories of historical significance and are viewed as an important part of the Chinese language and culture.

They possess the added bonus of delivering complex ideas in a quick and concise format. The one downside is that these phrases can not be ad-libbed.

There is only one way to say a particular combination of characters (hence the term “set phrase”), and thus they must be memorized exactly. Knowledge of literary phrases and texts has been highly regarded in Mainland China for hundreds, if not thousands, of years.

A prime example is the ancient imperial examination system, which began coming to prominence in the Tang dynasty (618–906 AD). During the Tang dynasty, the Confucian classics were introduced as a core part of the higher-level examinations, and candidates were expected to memorize sections and even entire texts word for word (or character for character) if they expected to have any chance of success.

As a result, for hundreds of years, Imperial China’s government bureaucracy was dominated by so-called scholar elites, who possessed an outstanding knowledge of Chinese literature and Confucian philosophies (e.g., not science or economics).

And while modern China has now developed beyond this narrow definition of elite status, those in China with academic distinction, including those related to language and culture, continue to be admired for their knowledge and accomplishments.

闭门造车 (bì mén zào chē) is used to refer to someone who “closes their door and builds a cart,” which means to attempt a task that one has no prior knowledge of while disregarding the advice of experts.

Idioms in Modern China

Idioms and set phrases are very common in modern China, and while they are more often found in books, articles, and reports, they are common in spoken language as well.

I have observed them being used regularly by business leaders, academics, and others who desire to demonstrate their knowledge or refinement. Idioms and set phrases are also a very common sight in the Chinese entertainment industry.

In Chinese TV sitcoms, which often feature tales from ancient China, communist heroes, or modern business professionals, it is common for main characters to make use of idioms, which makes them appear smarter, more refine,d or in control of the situation.

Idioms even have specific game shows devoted to them, in which participants have to guess the correct phrase based on a clue. Needless to say, whoever has spent the most time studying and memorizing the idioms will come out ahead.

井底之蛙(jǐng dǐ zhī wā) refers to the story of a “frog at the bottom of a well,” who believed that the well was the whole world,  and that the speck of light above him was the sun. This idiom refers to people who are narrow minded or who discount things outside of their own experiences.

My Experiences Using Chinese Idioms

While I initially learned some idioms and set phrases over the course of my Chinese studies in college, I only really started using them after moving to China for work.

While working in China, I started to notice that idioms were employed in professional environments, mainly by managers, executives, and experts. I also observed that correctly employing idioms and set phrases in conversations with native Chinese speakers almost always led to a very surprised reaction, even more so than when using a colloquial Chinese phrase or greeting.

The correct use of idioms and set phrases in a conversation has almost always resulted in the Chinese speaker expressing their admiration and respect for a Westerner putting in the time to extensively study the Chinese culture and language.

Since then, I have continued to study idioms and set phrases, and have found them to be a very useful tool in my communications with Chinese managers and executives. For me, and I hope for you as well, these phrases have helped to bridge the cultural and language barriers between China and the West, and have allowed greater degrees of trust and cooperation to flourish between Chinese colleagues.

三人成虎(sān rén chéng hǔ), or “three people can turn into a tiger,” warns that a repeated rumor can become fact, or at least believed by the public at large.

Here Are Some Idioms to Get You Started!

I have provided a shortlist of idioms and set phrases below (in addition to the five links above), which I have personally found to be very useful and relatively easy to apply in conversations with the Chinese.

The trick to effective idiom study and usage for non-native Chinese speakers is to choose and focus on a set number that you can see yourself using on a regular basis.

After that, it’s a simple matter of practice and repetition. To start with, try combining idioms you like with simple phrases such as “this/that is,” “don’t,” “remember…,” and “we should…, ” etc.

For those of you new to the Chinese language, I would suggest first checking out this guide to Hanyu Pinyin and basic pronunciation. Good Luck!

Simple Idioms and Set Phrases

 一举两得 (yī jǔ liǎng dé): to achieve two gains in one effort. This means the same thing as the English expression, “to kill two birds with one stone.”

入乡随俗 (rù xiāng suí sú): when entering a village, obey all the local customs and traditions. This is the Chinese version of “when in Rome, do as the Romans do.”

前所未有 (qián suǒ wèi yǒu): unprecedented (e.g. of a situation).

不可思议 (bù kě sī yì): unimaginable or unfathomable.

骑虎难下 (qí hǔ nán xià): when one is riding a tiger it is hard to dismount. The idea behind this idiom is that when one is stuck in a difficult situation, all one can do is continue onwards and do one’s

Chinese idioms are an important part of Chinese language and culture
best.

讨价还价 (tǎo jià huán jià): to haggle over a price.

精益求精 (jīng yì qiú jīng): to improve something that is already outstanding.

对牛弹琴 (duì niú tán qín): playing a lute to a cow. This saying describes talking to the wrong audience or to an unappreciative one.

功亏一篑 (gōng kuī yī kuì): failing for lack of a final bucketful. This saying refers to failing due to the lack of a final effort.

实事求是 (shí shì qiú shì): to seek the truth from facts. This saying means to be practical and realistic.

班门弄斧 (bān mén nòng fǔ): to play with one’s axe in front of the house of Lu Ban, the master carpenter. This saying refers to showing off one’s slight skill in front of an expert.

好事多磨 (hǎo shì duō mó): good things do not come without toil, or the road to happiness is paved with hardships.

听天由命 (tīng tiān yóu mìng): to consign oneself to the will of heaven. This saying means to resign oneself to fate or trust to luck.

情不自禁 (qíng bù zì jīn): unable to restrain one’s emotions; cannot help oneself.

半途而废 (bàn tú ér fèi): to give up halfway or leave something unfinished.

 Longer Set Phrases:

万事俱备,只欠东风 (wàn shì jù bèi, zhǐ qiàn dōng fēng): everything has been prepared, and all that is needed is an easterly wind. This saying means to lack only one crucial (and final) item.

  • 读万卷书,行万里路 (dú wàn juǎn shū, xíng wàn lǐ lù): to read 10,000 books and walk 10,000 miles. This saying extolls the virtues of both knowledge and experience.
  • 天外有天,人上有人 (tiān wài yǒu tiān, rén shàng yǒu rén): there is a heaven outside  of heaven and a person above a person. This saying reminds us that there will always be someone better or more skilled.
  • 不经一事,不长一智 (bù jīng yī shì, bù zhǎng yī zhì): wisdom only comes through experience.
  • 兵马未动,粮草先行 (bīng mǎ wèi dòng, liáng cǎo xiān xíng): before the troops get underway all the supplies must be prepared. This saying extolls the importance of being prepared ahead of time.
  • 千军易得,一将难求 (qiān jūn yì dé, yī jiàng nán qiú): while it is easy to raise an army of 1,000, a competent general is hard to come by. This saying means that it is hard to find a good leader.
  • 单丝不成线,独木不成林 (dān sī bù chéng xiàn, dú mù bù chéng lín): a single thread cannot become a cord, and a single tree does not make a forest. This saying extolls the necessity of cooperation or being part of a greater whole.

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    If you or your organization is navigating China execution or cross-border alignment challenges, I work with teams on an embedded and remote basis. Reach out directly: Sean@SageSightConsulting.com